Additional tips: erxes sales team calling standard π
1. Enterprise Sales Call Example 1
How are you? Good day. I am contacting your organization from erxes Inc - Digital Marketing Company to discuss cooperation with you. Is it okay to talk to you about this topic? Or can you put me in touch with a member of the Business Development and Marketing team? Do you have 2-3 minutes to talk to me? Our organization brings to market comprehensive technological solutions that increase revenue, reduce costs, and improve community satisfaction. In other words, it means that it offers a comprehensive solution that creates loyal users, which has become a trend around the world recently. It is a system through which an organization can improve all kinds of experience and satisfaction, including marketing experience, sales experience, and customer satisfaction. / we can talk about data collection further/ I would like to schedule a meeting with you and discuss how we can work together and create a successful case together. If a meeting is scheduled: Before the meeting, I will send you an introduction of our organization by email, and until the meeting, familiarize yourself with our products and services.
2. Model to answer a call or call when interested in XOS
Hello, "erxes Inc", ................................. contacted you. How can I help you? Erxis has developed a comprehensive platform with 27 modules based on marketing science and customer satisfaction since 2016, and has made it an international brand and established a company in America's Silicon Valley. The platform is available as a web browser and app, and currently has 1,000,000+ downloads and 25,000 active users in 115 countries. By using the platform, your organization can improve cross-departmental coordination, improve customer satisfaction, increase revenue and reduce costs, and generally take your business to the next level. I just gave you very general information. Therefore, I would like to schedule a meeting with you and give you more detailed information. If an appointment is scheduled: Define your preliminary agreement sheet. Also, please familiarize yourself with our organization and products and services before the meeting. / send email /
3. Call response model:
Hello erxes Inc, β¦β¦ contacted you. How can I help you?Β
Interviewer: How are you? We are a large trade organization. Would you like to get a quote for your XOS system? Sales Manager: We need to better understand your needs before giving you a quote. This is because the price of the system can vary depending on the size of the open source version, the minified version, and the total number of users within the company. Therefore, it is right to schedule a meeting with you to understand their needs.
4. Considerations for sales calls:
A short and friendly introduction:
Greet the customer in a friendly but professional manner. If your greeting is too formal, you run the risk of shocking your customers. If you are not professional enough, you may feel disrespected. Introduce yourself as briefly as possible: name, company, reason for calling. Keep your sentences short but interesting.
Whether it's a good time to talk:
Do you have 5 minutes to discuss the topic? You should express your appreciation for the customer's time in the first few seconds of the call. If the customer's answer is negative, ask for a more convenient time to talk. This allows you to call the next contact without wasting time.
Explain what you can do for the customer:
Explain how your product or service can help your customers. Pay attention to the value of the acquisition.
Talk about your client's biggest problem:
Discuss the most common problems that occur in similar organizations and why they occur. If you come across a more specific example during your research (for example, if their website is missing important sales features), tell them how your solution can improve the quality of their life or business.
Sales Profile:
Instead of reading your sales pitch from paper (and risking sounding like a robot), present your product based on the key points and problems the customer is talking about.
Resolving objections:
Most people won't be ready to open their wallets the first time they hear your offer, especially if you're selling more expensive solutions. Prepare good responses to the most common responses in your script and anticipate objections.
Call to action:
Always create an opportunity to connect back at the end of your conversation. Maybe they need more time to think about it, in which case you should contact them in a few days.Β