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4. PROCESS & POLICIES
Customer Success

1. THE COMPANY

(12)

Getting Started(6)
Mission, Vision and Value(1)
The Company(5)

2. HR & CAREERS

(24)

Job Descriptions(17)
Perks and Benefits(2)
Rules & Level Map(5)

3. WHAT'S NEW?

(6)

FAQ(1)
Inquiry Form(1)
News(4)

4. PROCESS & POLICIES

(33)

Content Marketing(1)
Customer Success(11)
Enterprise project(0)
Everyone at erxes(0)
Instructions of softwares(1)
Onboarding(1)

Customer Success

This is where you can find everything about how erxes Sales & Support team operates.

11 articles3 authors

Customer RetentionCustomer retention is a company's ability to retain its customers over time. It's a percentage-based metric measuring how many customers are retained by the end of a given time period.Paul Udosen26 Apr 20230

🐞 TROUBLESHOOTING 🐞(1)

TAG DescriptionsAMAmura Munguntsetseg25 Apr 20230

How to Respond to an Angry CustomerPUPaul Udosen24 Apr 20230

Customer Response Templates25 Customer Service Email Templates to Support, Renew, & Refund CustomersPUPaul Udosen24 Apr 20230

How to create ticketsThis is where you can see the ticket creating standard.PUPaul Udosen22 Apr 20230

Ticketing ProcessPUPaul Udosen29 Mar 20230

Team Shift SchedulingPUPaul Udosen25 Mar 20230

Customer Success Support ProcessThe customer support process is the total of all the activities involved in customer service.PUPaul Udosen25 Mar 20230

Common Support Topicsthe main reasons customers reach out to the support teamPUPaul Udosen25 Mar 20230

Customer Success Ground RuleGuidelines and Best Practices that we follow in carrying out our roles effectivelyNBNauren Batjargal20 Mar 20230

The role of a Customer Success ManagerCustomer success managers facilitate the communication between a business and its customers.PUPaul Udosen20 Mar 20230

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