Use the Ticketing feature to track issues related to the erxes experience.

A ticket is a work request created in response to a situation that requires further investigation.

Examples of ticket scenarios:

• Issues experienced during the use of the erxes platform.
• Investigating a bug reported by a customer during their use of the erxes platform. 
• Requesting for a new feature or enhancement to the erxes platform.

When an issue or bug has been reported, you can create a ticket and assign it to another user. The tech support person assigned to the ticket investigates and resolves the issue.

The customer success person is responsible for ensuring that the customer is satisfied and confirming that the issue has been resolved.

During this time, the customer success person responsible for that customer or ticket can change the status of the ticket, such as from "New" to "Open" to "In Progress" to "Closed." NOT the technical support person.