24*7 Availability – It has to always be on whether you are open or have closed the shop for the day. After all, customers need support around the clock, and when there is technology, you can’t escape that.

5 Mins Response Timelines - The Average response time delay is 5 mins at most each time. So we must work on our service levels to ensure a prompt and timely response.

Quick Responses – All the customer effort would be futile if customers could not get immediate responses to their questions. 33% of consumers would recommend a brand that offers a quick but ineffective response.

Omni Channel – Customers love choices. With a whole range of support channels to choose from, they can use any to contact the business. And the service levels must be retained.

Personalization – There has to be a touch of personalization to support so that customers can feel special when they get help.

Error-free Answers – The real meaning of support is lost when there is an error with the solution. And if you want customers to feel good about the support you provide, make sure you’re primarily error-free.    

 

TEAM INBOX MANAGEMENT - SHIFT PATTERN

 

Amura	9.00am - 10.00am (GMT +8)
Eegii	10.00am - 11.00am (GMT +8)
Saruul	11.30am 12.00pm (GMT +8)
Eegii	12.00pm - 01.00pm (GMT +8)
Amura	01.00pm - 02.00pm (GMT +8)
Saruul	02.00pm - 03.00pm (GMT +8)
Eegii	03.00pm - 04.00pm (GMT +8)
Saruul	04.00pm - 05.00pm (GMT +8)
Amura	05.00pm - 06.00pm (GMT +8)