Sales & Support

Published by Uchral TsevegdorjModified at 14 Mar 20230

1. General Information

Updated at:	2022.11.11
Department belongs to:	Sales & Support Team
Directly responsible to:	COO
Appeal to:	CEO
Substitutable position:	Senior Sales & Support Manager

2. Main purpose and Responsibilities of the Position

Job Summary:	As the Sales & Support Manager, you will be responsible for monitoring the sales operations of erxes, evaluating the sales performance, and conducting data analysis and research to identify business opportunities that would generate more revenue resources and increase the profitability of erxes in the Open Source & MarTech space.
Key areas of accountability:	Monitor sales operations and evaluate sales performance Conduct data analysis and research to identify business opportunities and increase revenue Meet with existing and potential clients, negotiate contracts, respond to inquiries and concerns Handle training and programs for sales staff to maximize efficiency and productivity Develop specifications, samples, and product metrics for POS material
Primary job description:	Coordinate daily workload within team using erxes Sales Pipeline and nessecary metrics Direct proposal development activities and coordinate with legal and contracting departments Develop analytical reports/dashboards in erxes Dashboard to review performance of direct sales and partner accounts Participate fully in cross-functional teams that address strategic business issues involving CRM and sales operations Implement CRM campaign process to eliminate noise and increase visibility to key market segments and strategic accounts Process all orders including invoicing, fulfillment, onboarding and supporting the customers Conduct process analysis and assist with design and development of new issues/enchancement of modules within existing version of erxes. Assist in rolling out new strategy with target partners and leading change process with team members Quoted, won, and executed multiple and detailed technical projects for international enterprise and OS clients Create marketing content for pages and promotional initiatives, newsletter design and implementation, create designed and produce PowerPoint presentations Implement sales strategies, product onboarding roadmap and team agenda that drive enhanced revenue generation Deliver an optimized market mix and identify the roadmap to achieve the team’s goals and overall goals of the business Create and implement sales action plans that incorporate key actions to set KPIs for the business Oversee the execution and planning of driving revenue growth and sales strategy Develop weekly/monthly/annual and seasonal sales targets for the department Lead revenue forecasting and analyze business tactics, performance analysis, pricing and sales strategies, market research and competitor analysis Identify areas of improvement in sales strategies to improve sales and business profits Monitor and observe the brand, make forecasts, identify new trends and offer a competitive advantage to the business Manage the team calendar to maximize sales opportunities Introduce new brands and categories to the market by leading the sales team in product launches Develop a comprehensive talent management process to attract, onboard, mentor and retain the best sales talent Establish and oversee the adoption of team vision and values Work cross-functionally with other leadership and executive officer team members Drive customer acquisition strategy by providing a positive and efficient purchasing experience for buyers Build strong relationships with external partners and consumers Conduct regular and consistent research on the latest market best practices and trends
Job requirements	3 years of experience as a Sales Support Specialist or similar role 5 years of experience in sales Proficiency in technology Understanding of sales process, preferably with customer service experience Sense of ownership and pride in your performance and its impact on company’s success Critical thinker, problem-solving skills as well as product designing Team player Good time-management skills Great interpersonal and communication skills BS in Business or relevant field Additional certification in training is a plus
Files & softwares to be used	Github Erxes XOS Phone Discord Google apps Figma
Scope of the role	Work both with Sales & Support team and target groups of customers and partner companies.
Key Performance Indicator	Sales growth Sales target Customer acquisition cost Revenue Conversion rate Sales ROI Customer lifetime value Churn rate

3. Additional information

Working condition	Hybrid
Working hours	9.00-18.00 Monday - Friday (can work remotely during this time)
Work equipment	Desk, chair, computer, and other

Sales & Support

Published by Uchral TsevegdorjModified at 14 Mar 20230

1. General Information

Updated at:	2022.11.11
Department belongs to:	Sales & Support Team
Directly responsible to:	COO
Appeal to:	CEO
Substitutable position:	Senior Sales & Support Manager

2. Main purpose and Responsibilities of the Position

Job Summary:	As the Sales & Support Manager, you will be responsible for monitoring the sales operations of erxes, evaluating the sales performance, and conducting data analysis and research to identify business opportunities that would generate more revenue resources and increase the profitability of erxes in the Open Source & MarTech space.
Key areas of accountability:	Monitor sales operations and evaluate sales performance Conduct data analysis and research to identify business opportunities and increase revenue Meet with existing and potential clients, negotiate contracts, respond to inquiries and concerns Handle training and programs for sales staff to maximize efficiency and productivity Develop specifications, samples, and product metrics for POS material
Primary job description:	Coordinate daily workload within team using erxes Sales Pipeline and nessecary metrics Direct proposal development activities and coordinate with legal and contracting departments Develop analytical reports/dashboards in erxes Dashboard to review performance of direct sales and partner accounts Participate fully in cross-functional teams that address strategic business issues involving CRM and sales operations Implement CRM campaign process to eliminate noise and increase visibility to key market segments and strategic accounts Process all orders including invoicing, fulfillment, onboarding and supporting the customers Conduct process analysis and assist with design and development of new issues/enchancement of modules within existing version of erxes. Assist in rolling out new strategy with target partners and leading change process with team members Quoted, won, and executed multiple and detailed technical projects for international enterprise and OS clients Create marketing content for pages and promotional initiatives, newsletter design and implementation, create designed and produce PowerPoint presentations Implement sales strategies, product onboarding roadmap and team agenda that drive enhanced revenue generation Deliver an optimized market mix and identify the roadmap to achieve the team’s goals and overall goals of the business Create and implement sales action plans that incorporate key actions to set KPIs for the business Oversee the execution and planning of driving revenue growth and sales strategy Develop weekly/monthly/annual and seasonal sales targets for the department Lead revenue forecasting and analyze business tactics, performance analysis, pricing and sales strategies, market research and competitor analysis Identify areas of improvement in sales strategies to improve sales and business profits Monitor and observe the brand, make forecasts, identify new trends and offer a competitive advantage to the business Manage the team calendar to maximize sales opportunities Introduce new brands and categories to the market by leading the sales team in product launches Develop a comprehensive talent management process to attract, onboard, mentor and retain the best sales talent Establish and oversee the adoption of team vision and values Work cross-functionally with other leadership and executive officer team members Drive customer acquisition strategy by providing a positive and efficient purchasing experience for buyers Build strong relationships with external partners and consumers Conduct regular and consistent research on the latest market best practices and trends
Job requirements	3 years of experience as a Sales Support Specialist or similar role 5 years of experience in sales Proficiency in technology Understanding of sales process, preferably with customer service experience Sense of ownership and pride in your performance and its impact on company’s success Critical thinker, problem-solving skills as well as product designing Team player Good time-management skills Great interpersonal and communication skills BS in Business or relevant field Additional certification in training is a plus
Files & softwares to be used	Github Erxes XOS Phone Discord Google apps Figma
Scope of the role	Work both with Sales & Support team and target groups of customers and partner companies.
Key Performance Indicator	Sales growth Sales target Customer acquisition cost Revenue Conversion rate Sales ROI Customer lifetime value Churn rate

3. Additional information

Working condition	Hybrid
Working hours	9.00-18.00 Monday - Friday (can work remotely during this time)
Work equipment	Desk, chair, computer, and other

dadad

Sales & Support

dadad

Sales & Support

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