Approved date:

2020.07.16

Department belongs to:

Administration Department

Directly responsible to:

Chief Executive Officer

Appeal to:

The President

Substitutable position:

Job Summary:

• Meeting and exceeding business objectives ensures consistent achievement of all financial and operational KPIs
• Managing to deliver an outstanding ‘Customer Experience’
• Managing, inspiring and motivating the operation team to ensure operational excellence, high employee engagement and service improvement is achieved

Key areas of accountability:

• NMG projects /Gerege, Tenders, Marketing project/
• Internal team members

Primary job description:

NMG PROJECTS

• Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures
  • office.erxes.io Team Inbox - to listen, report, follow up and respond
  • Google Drive files:
    • Google Sheet /NMG projects/ - to update, report, follow up and respond
    • Google Word /Файл/- To send agreements, invoices and upload the all related documents under each company
    • Google Sheet /Борлуулалтын явц/ - to update the payment due dates and monitor on project deadline is meet the projected date
    • Google Sheet /Санхүүгийн тооцоолол/ - To monitor on key financial aspects and work to improve the key factors
  • Glide App - to be updated and update on the projects
  • Discord chat
• Responsible for the operations, team and for the delivery of the overall operational metrics & sales targets
• To proactively maintain regular engagement with key client contacts in line with client expectations
• Ensure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measures
• Execute a well-defined Communication and Engagement model in place to ensure all of their teams understand the performance of our business and also that they understand the needs of their teams
• Manage and develop the operational client relationships by conducting (where appropriate) operational client review meetings
• Identifying and highlighting further opportunities for services and process improvements Essential Experience/Skills Extremely strong call centre management experience is essential to be a success in this role
• Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation

INTERNAL COMMUNITY AND TEAM MEMBERS

• Share the Organizational Vision With Each Member
• Communicate and understand each team members in relation
• Get team members motivated and feel appreciated under your supervision
• Create and Maintain a Team Spirit
  • erxes XOS /Mobile application/
  • Facebook /Нью Медиа Фэн Груп/
  • Discord chat
• Peoplebox - OKR

Working condition

Normal

Working hours

9.00-18.00 Monday - Friday (can work remotely during this time)

Work equipment

Desk, chair, computer, and other