Approved date:

2020.10.19

Department belongs to:

Administration Department

Directly responsible to:

Senior Marketing Manager

Appeal to:

Chief Executive Officer

Substitutable position:

Job Summary:

• In charge of the existing customer base and their success
• Build a strategy for growth hacking and expand the community organically and supportively from other community partners

Key areas of accountability:

• External community - erxes open-source and SaaS community
• Internal community - team members

Primary job description:

ERXES OPEN-SOURCE AND SAAS COMMUNITY

• Engage and respond to the Community in a timely manner
  • office.erxes.io Team Inbox, Task - to listen, report, follow up and respond
  • https://community.erxes.io/
  • Company email
• Collect and process feedback
  • Product Board - Update erxes Roadmap on Vote and Internal Product Development Planning
  • GitHub - reporting on bugs collected from customers
• Support content creation on SaaS Feature update/Enhancement update
  • Wondershare
  • HemingwayApp
  • INK
  • Youtube
  • Wordpress
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency
• Liaise with Development and Sales departments to stay updated on new products and features

INTERNAL COMMUNITY AND TEAM MEMBERS

• Share the organization's vision with each member
• Communicate and understand each team members’ needs and wants
• Get team members motivated and feel appreciated
• Create and Maintain a Team Spirit
  • erxes XOS /Mobile application/
  • Facebook /Нью Медиа Фэн Груп/
  • Discord chat
• Peoplebox - OKR

Working condition

Normal

Working hours

9.00-18.00 Monday - Friday (can work remotely during this time)

Work equipment

Desk, chair, computer, and other